Duty of Care

Carey San Diego is a proud to serve San Diego and surrounding communities with outstanding service and unparalleled attention to customer privacy and security.

Duty of Care is a focal point in the assessment of an organization’s obligations toward traveling employees, and is a means of protecting those employees from potential threats and risks. The Global Business Travel Association (GBTA) reports that, “The cornerstones of an effectively managed travel program are a well-designed travel policy and compliance.” While ground transportation is rated No. 5 among highest T&E spend categories, GBTA warns that, “Chauffeured car service continues to be a largely unmanaged and low compliance area.”

In an effort to address both security and duty-of-care best practices, Carey San Diego employs an extensive process for vetting drivers. This process includes appropriate licensing, registration, background checks, and employment history verifications. Our drivers are fully insured, with high minimum per-accident coverage. For additional security, we send automated text messages to our passengers with links to their drivers’ name, picture, car details, and real-time GPS-enabled maps of the current vehicle location.

Licensing and Background Checks

All drivers must be properly registered, with licenses in good standing with local authorities.
All vehicles are required to have proper markings per local regulations. All drivers also undergo exhaustive background checks via local authorities or through Carey San Diego.

Screening of Vehicles and Drivers

Carey San Diego drivers are required have a minimum of two years’ prior commercial driving experience, coupled with a flawless driving record, and our fleet of vehicles is regularly inspected to ensure quality and cleanliness.

Technology

All drivers are required to utilize Carey San Diego’s own driver mobile app. The app provides Carey San Diego, our passengers, and those who arrange travel for our clients with the GPS position of each vehicle, the make and model of the vehicle, and a photo of the driver.

Driver Reviews

Drivers are reviewed on a continual basis via surprise audits, scorecards, and customer feedback. Post-ride surveys are also available through the Carey San Diego mobile app. The surveys provide immediate feedback to us about the customer’s experience. Ratings and performance reviews are monitored perpetually to ensure the exceptional delivery of service to our customers.

Insurance

All Carey San Diego affiliates must maintain high limits in auto liability insurance. They are also required to list Carey San Diego as an additionally insured entity. Carey San Diego also carries additional commercial auto coverage to meet or exceed shortfalls, in the unfortunate or unlikely event of a claim.

Customer Data Protection and Privacy

Carey San Diego takes the security of customer data seriously. Our company is PCI Certification awarded and maintained. That means our systems have been found to meet a rigorous list of requirements that ensure our customer data is protected during processing, transmission, and storage in our secure data storage environment.

In every country in which we operate, we are fully compliant with local laws regarding privacy protection for our customers. We update and review our IT platform continually, to ensure the safety of data processing and storage. We also have a Business Continuity plan with a redundant remote data center or, as we call it, a Disaster Recovery Environment (DRE).